Ten questions we get most often.

Platforms sell you tools and licenses; you self-serve the deployment and operations. We are a service. We deploy the agents, operate them in production, and stand behind the outcomes. Trained human operators audit every exception the AI cannot resolve. You do not log into a platform. You watch the work happen in a Slack channel we run with you.

Observability on every decision. Retries with exponential backoff and dead-letter queues. Kill-switches and rollback paths. Drift detection. Cost guardrails so a runaway loop cannot burn your budget. Documented runbooks. An operator on call. None of these are optional in a DPL deployment.

Most agencies are pricing a 4-to-6-person account team. We charge for the work an AI agent does plus operator-hours that audit it. We do not need a 5-person account ladder. Same coverage at a fraction of the cost. The audit-free, $2,500 pilot, $2,500 monthly retainer reflects that math directly.

For companies that already shipped an agent. Internally built, on a platform, or with another vendor. And the agent has started drifting, hallucinating on edge cases, retrying silently, or burning tokens unexpectedly. We diagnose against 30 production criteria over 2 weeks ($5,000), ship the fix over 4 weeks ($10,000), and operate from there if you want ($2,500/month).

n8n (self-hosted) for orchestration. Groq for high-throughput inference. Anthropic Claude as planner/reviewer. PostgreSQL for state. TypeScript for custom services. Vercel for surfaces. Slack Connect for client observability. BotID for API defense. The /stack page documents every layer in detail.

Digital Point LLC is a US-LLC registered in Wilmington, Delaware. The team is distributed across US and South Asia, which gives us US-business-hours coverage plus EU overlap.

Yes. Every retainer ships a Slack Connect channel with you. Every agent decision is posted in real time with PII redaction. Operator interventions, retry attempts, cost-per-task. All visible. Most platforms hide their agents' work. We show everything.

Retainer is month-to-month. No annual lock-in. If a workflow stops being useful or you want to take operations in-house, we hand over the runbooks and you keep running.

M. Faizan Rafiq and Anwaar Tayyab co-founded Digital Point LLC in 2017. They review every audit, pilot, and recovery report before delivery. No junior account managers fronting your engagement.

Yes. Mutual NDA at audit. DPA + access scoping at pilot. We work with read-scoped credentials wherever possible and document every data touchpoint in the engagement contract.