Exception audit
When the agent kicks an edge case to human, an operator picks it up, decides, and feeds the resolution back to the agent for next-time pattern matching.
Operators back every agent we ship.
Agents handle the volume. Operators handle the edges. Not generic VAs, not offshore data-entry farms. Production-grade humans with workflow context, on call when the AI gets it wrong.
What operators do
The work humans still do better than agents.
Live observability
Operators run a Slack channel with you. Every agent decision visible. Operator interventions logged. No black box.
Weekly narrative reports
Beyond dashboards: a short written analysis of what the agents did, what broke, what improved, what to fix next.
Custom escalation paths
You define what reaches a human. Cost thresholds, sensitivity tags, confidence scores, sentiment triggers. Tunable per workflow.
Talk to a co-founder