Exception audit
When the agent kicks an edge case to human, an operator picks it up, decides, and feeds the resolution back to the agent for next-time pattern matching.
Pillar 03 · Remote Operators
Operators back every agent we ship.
Agents handle the volume. Operators handle the edges. Not generic VAs, not offshore data-entry farms. Production-grade humans with workflow context, on call when the AI gets it wrong.
What operators do
The work humans still do better than agents.
Live observability
Operators run a Slack channel with you. Every agent decision visible. Operator interventions logged. No black box.
Weekly narrative reports
Beyond dashboards: a short written analysis of what the agents did, what broke, what improved, what to fix next.
Custom escalation paths
You define what reaches a human. Cost thresholds, sensitivity tags, confidence scores, sentiment triggers. Tunable per workflow.
QA review pass
Operator manually verifies high-stakes agent output before it ships. Catches the 1-in-50 hallucinations that drift through automated checks.
Edge-case codification
When operators handle a one-off exception, they write the rule that absorbs it next time. Your agent gets smarter from human edge work.
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