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DPL · OPERATOR BRIEFVERSION 2026.05WILMINGTON · LAST PUBLISHED 2026.05.15
PRINTED ON 2026.06.21

Pillar 01 · AI Agents

Production agents that run the work.

Not a chatbot. Not a Lindy template. Custom-trained agents we deploy on n8n + Groq + custom TypeScript, then operate continuously. Operators audit the edges where automation breaks.

Use cases that ship

What we actually deploy in production.

Every workflow ships with observability, retries, rollback, and an operator on call. No "experimental" agents, no AI hype.

Workflow

Lead routing + qualification

Every inbound lead enriched, scored, and routed to the right operator or sales rep in under 60 seconds. Tunable thresholds per channel. Average response time drops from hours to minutes, with operator override on high-value leads before they hit a rep.

Workflow

CRM enrichment

Auto-fill missing fields, deduplicate records, normalize firmographics. Runs continuously, not as a one-time scrub. Operator audits the edge cases the agent flags as low-confidence before writing back.

Workflow

Customer support triage

First-pass classification, response drafting, escalation routing. Operator approves outbound when stakes are high. Typical mix is 60-70% auto-resolved, 20-30% operator-edited, the rest hand-routed.

Also ship · Sales follow-up cadences · document parsing and extraction · portfolio monitoring and weekly narrative reports.

The stack · self-hosted where it matters

Production-grade, not a chatbot template.

Four primitives layered behind every agent we ship. Custom TypeScript services own the edges where vendor SDKs break.

orchestration

n8n

inference

Groq

state

Postgres

custom services

TypeScript

Let’s scope your first agent

45-minute audit. Written deployment plan in 5 days.